Privacy Policy - Inside Rwenzori Mountains National Park

We understand that you are concerned with which data we collect, and how we collect, use, disclose, or protect that information.

We may update this privacy policy from time to time, so, you are responsible for reviewing it periodically for an acquaintance of any changes that may be done.

Where ‘we’, ‘us’, ‘our’, ‘this website’, and ‘Inside Rwenzori’ are used, kindly refer to Inside Rwenzori Mountains National Park (www.insiderwenzorimountainsnationalpark.com), a private website managed by EANDJ Uganda Tourism Consultants, to promote tourism services in and around Rwenzori Mountains National Park in Uganda.

Who We Are

We are a private entity engaged in Tourism and Hospitality business and services, based in Uganda, East Africa. For all legal requirements and clarifications kindly contact:

EANDJ UGANDA TOURISM CONSULTANTS
P.O. Box 35610 Kampala
Tel: +256 774 950 238
Email: eandjtourismconsultants@gmail.com
Website: www.ugandatourismconsultants.com

Our website address is www.insiderwenzorimountainsnationalpark.com.

What information or data do we collect?

The information collected depends on the circumstance or service requested, and it ranges from personal to usability and accessibility data.

Personal information collected upon submission of one of our contact or booking forms includes: –

Your name and email address.
Upon further engagement on products or services required from this website, we may also require your gender, age, telephone, address, passport details, medical information, travel insurance, and any other information necessary for our service delivery
We also store details of products and services you have enquired about or purchased from us in addition to any other necessary information for the proper delivery of those products and services
Other ‘sensitive’ information collected could be about your health or religion, and it’s only collected on condition of having your consent since it’s necessary for the provision of our services.
When you visit this website, we may also collect non-personal information relating to your web browser, device used, IP address, language, country of origin, date, and time, some of which is via cookies. We do not collect any information that can identify you as an individual. So, this data is only meant to improve your experience while visiting this website. None of this data is used for targeted marketing campaigns.
When you finally agree to travel with us, we may take photos or videos, that may be used in our promotional materials such as brochures, flyers, postcards, calendars, vehicle stickers, presentations, or on this website. Please note that we first ask for your permission and will attempt not to show your faces at all times, unless agreed.

How do we collect information or data?

We may get your information when you contact us, place a booking, send us an inquiry, make a comment on one of our pages or posts, subscribe to one of our newsletters, register for or enter into one of our promotional campaigns, through cookies when you visit or use our website(s) or apps, link to or from our website(s) or apps, connect, follow, like or share any of our content via our social media profiles, or when you call or direct contact one of our travel consultants.

We may also receive your information from third parties, in such scenarios as: –

When someone makes a booking on your behalf,
From partners providing services on our behalf,
From other companies or brands within our brand
From market research and data companies contracted to obtain information for purposes of improving our services and products
We may also occasionally obtain personal information from your insurer, travel agent, or health service provider where it is needed for purposes of verification and during an emergency
We use analytics tools to collect such necessary information about our audience as, pages visited, their IP addresses, country of origin, devices or platforms used, and how long they used or visited our website(s) or apps

We will also keep updating your information whenever necessary to keep it up-to-date, accurate, and complete. You, therefore, agree that we can use your personal information obtained through the above means for purposes of providing our services to you or improving our services and products for your own benefit.

Why do we collect, use, hold or disclose your information?

We mainly collect personal information and data for the purposes of providing satisfying and quality services or improving our products and services. We may therefore collect, use, hold or disclose your information for the following purposes: –

When providing our services to our clients, such as arranging for a travel booking
For easy identification to avoid fraud or errors, when providing our services and for purpose of regulatory reporting and compliance
In some countries, destinations, national parks, or accommodation facilities, travel is only allowed or permitted with advance traveler data, so we may collect your data to provide it in advance before you arrive
For purpose of market research and analysis, to help us improve our services and customer experience
To provide necessary information about products or services that may be of your interest, through email newsletters, printed promotional materials, or postcards
To provide relevant and accurate information to other third-party service providers within the supply chain. These may include, travel agents, safari guides, hotels or lodges, insurers, medical services, and security agencies where necessary or in times of an emergency
To contact you in case of an emergency
To understand how visitors, perceive or use our services, either via the website(s) or apps
To understand our audience or target market and where it originates from
To understand where we may need to improve our services, especially website(s) or apps

Who do we disclose your information or data to?

Depending on the circumstances, we may disclose your information in the following situations

We may share your information with third-party service providers within the supply chain, to provide relevant and accurate services. These may include, travel agents, safari guides, hotels or lodges, insurers, medical services, and security agencies where necessary or in times of an emergency
Your information may be disclosed to our travel consultants, employees, contractors, or third-party service providers for purposes of providing professional and quality services to you and for regulatory reporting and compliance, managing your bookings, responding to inquiries, fulfilling your requests, service or website(s) or apps improvement, among others.
We may disclose your personal information to research partners to identify the services you are interested in, in accordance with our marketing and research policies.
Where necessary, we may provide your information to government agencies or authorities in times of emergency or as it may be required by the law, for purposes of providing quality services to you or for compliance

How do we protect your data?

Depending on the situation, your data is mainly kept in our online secure databases and secure cloud services like Google and Microsoft. Our databases are secured with Two Factor Authentication (2FA) security procedures and are only accessed by our designated online and data management staff.

We also store offline copies of files, for data collected via telephone conversations or for services already delivered or administered to our clients. These are necessary for regulatory requirements and compliance with local laws and regulations, such as auditing.

What data breach procedures do we have in place?

In case there’s a dispute or you believe your data has been breached, please contact our offices as immediately as possible, and provide details about the situation for proper investigation.
We require that data breach complaints be made in writing, with details of the complaint to our Privacy Officer, using the contact details provided below.
Then we will attempt to verify and confirm appropriately with the information you provide and conduct a relevant investigation, for the best outcome.
We will then inform the affected person(s) after the investigation about the findings, outcomes, further details required, or necessary steps going ahead
When there’s a serious data breach and exposure of personal information, we’ll ensure that all necessary steps are put in place to safeguard all loopholes. In extreme cases, concerned security agencies and authorities may be involved

Contacts: